Refund, Reprint & Cancellation Policy (ABC Printing Co. LLC)

1) Custom Print Products Are Final Sale

Because all products are custom-made to your specifications, all sales are final once your proof is approved and production begins. We do not accept returns or offer refunds for customer errors after approval, including (but not limited to) spelling, grammar, sizing, layout, colors, missing details, or incorrect files submitted by the customer.

2) Proof Approval = Customer Responsibility

A digital proof (when provided) is sent for review before printing. By approving the proof, you confirm that:

  • spelling, names, dates, phone numbers, addresses, and other content are correct
  • layout, size, orientation, and placement are correct
  • quantity, paper/material selection, and finishing choices are correct

We print exactly what is approved.

3) When We Will Reprint or Refund

If the issue is caused by ABC Printing Co. LLC, we will correct it. Examples include:

  • a printing/production defect (e.g., streaking, smearing, banding, misregistration beyond reasonable tolerance, incorrect trimming/folding due to our process)
  • we printed a file that differs from the final approved proof
  • we missed an email or written change request that was clearly received by us before approval/production
  • we made a typographical/editing error only if we were hired to type, design, or edit the content (not when printing customer-supplied files “as-is”)

Our resolution (at our discretion):

  • reprint the affected items at no additional cost, or
  • issue a refund/credit for the portion affected (not including shipping unless the error is ours).

4) When We Will Not Refund or Reprint

We do not provide refunds or reprints for:

  • customer typos or errors after proof approval
  • incorrect size, bleeds, margins, or low-resolution artwork provided by the customer
  • color differences from screen to print, previous print runs, or other printers (see Color Disclaimer below)
  • changes requested after approval/production has started
  • delays caused by customer response time, file issues, or approval delays

5) Reporting a Problem (Deadline)

All claims must be reported within 3 business days of pickup or delivery. Please include:

  • order number
  • clear photos of the issue
  • a short description of what’s wrong

If the order is being shipped, please keep the product and packaging until the claim is resolved.

6) Cancellations & Changes

  • Orders may be cancelled only before production begins.
  • Once a job is in production, cancellations are not possible and no refunds will be issued.
  • Design/setup time, proofs, and prepress work may be non-refundable once started.

7) Color Disclaimer

Printed color may vary due to differences in screens, lighting, paper, and print process. We do not guarantee exact color matching unless you request and approve a paid color-proofing/matching service (if available). Reasonable variation can occur from run to run.

8) Contact

For refund/reprint questions, contact: abcprintinglc@gmail.com